Terms and conditions

1. Identity and definitions

hexel is a trading name of the sole proprietorship of Kenzo Wijnants, registered in the Belgian Crossroads Bank for Enterprises as Wijnants Kenzo, established at Luikersteenweg 549/2, 3800 Sint-Truiden, Belgium, company and VAT number BE 1008.161.580, e-mail info@hexel.be, phone 011 93 98 00.

The same business also trades under the name Reboot-IT. There is therefore one business and one contracting party, carrying two trading names. Where hexel is mentioned below, Kenzo Wijnants is the contracting party.

Consumer: a natural person acting for purposes outside their trade, business, craft or profession. Business: any other client. Client: both.

Your actual capacity is what counts, not the heading on a document. A quote in a company's name does not turn a consumer into a business, and the other way round.

2. Scope and acceptance

These terms apply to all quotes, orders, projects and services of hexel: websites, webshops, web applications, desktop and mobile software, automation, ERP and CRM systems, integrations with existing packages, marketing and SEO, hosting, domain names and maintenance.

They apply as soon as you accept a quote, order form or project confirmation in writing or electronically. Visiting this site or staying silent is not acceptance.

A business's own purchasing terms apply only where hexel has accepted them expressly and in writing.

Where a quote departs from these terms, the quote prevails.

3. Quotes, contract and prices

A quote stays valid for thirty calendar days unless it says otherwise itself. It sets out the scope, what is and is not included, the planning and the price.

For consumers, prices are in euro and include VAT and all mandatory costs. Optional costs are stated separately before you order.

For businesses, prices are exclusive of VAT unless stated otherwise. Taxes and evidenced third-party costs passed on are added.

The price covers what is in the quote. Work beyond it is only carried out once its price has been agreed.

Obvious clerical errors in a quote or on the site do not bind hexel.

4. Payment by consumers

Payment follows what the quote sets out. For projects that is by default fifty per cent on order and fifty per cent on delivery.

Paying an invoice is not a choice and not a matter of timing. Anyone who does not pay on the due date is in default. The amounts below are the statutory maximums hexel may then charge; they are not a price for postponement and give no right whatsoever to pay late.

If you pay late, book XIX of the Belgian Code of Economic Law applies. The first reminder is free. Under a continuing contract, such as hosting or maintenance, that free reminder is limited to three times per calendar year.

From the first reminder you get at least fourteen calendar days to pay. That period starts on the third working day after dispatch, or on the calendar day after dispatch where the reminder is sent electronically. No costs or interest are charged during that period.

If payment still fails to arrive, hexel may charge at most 7.50 euro for each subsequent reminder, plus the postage costs applying at the time of sending.

After that, statutory late payment interest applies together with a penalty capped at: 20 euro where the outstanding balance is no more than 150 euro; 30 euro plus ten per cent on the band between 150.01 and 500 euro; 65 euro plus five per cent on the band above 500 euro, with an absolute maximum of 2,000 euro.

The principal also remains payable in full. On non-payment hexel may in addition suspend performance and continuing services under article 12, terminate the contract under article 18, and have the claim recovered. The costs of judicial recovery are added on top in accordance with the law.

The same compensation is due to you where hexel owes you an amount.

5. Payment by businesses

Invoices are payable within thirty calendar days of receipt unless agreed otherwise. A longer term may be agreed but never beyond sixty calendar days; a longer clause is deemed unwritten and the statutory thirty-day term applies instead.

Where a verification period is agreed, it is at most thirty calendar days and is included in the payment term. It therefore does not extend it.

If payment is not made on the due date, statutory late payment interest and a fixed sum of 40 euro for recovery costs are due by operation of law and without notice of default. Evidenced additional recovery costs may be claimed on top.

Here too, that compensation is not a price for postponement. The principal remains payable in full and hexel may suspend performance and continuing services under article 12 and terminate the contract under article 18.

An invoice is disputed in writing and with reasons within fourteen calendar days of the invoice date.

6. How a project runs

hexel carries out the work as a normally careful professional and keeps you posted on progress.

You supply texts, imagery, access, feedback and decisions on time. Where that is late, the planning shifts accordingly; hexel says so and proposes a new date.

Deadlines are indicative unless expressly marked as binding.

Additional work is only carried out once the price and the impact on the planning have been agreed. Towards consumers that agreement is in writing or electronic, stating the additional price.

7. Delivery and acceptance

On delivery you get the chance to check that what is there matches what was agreed.

For businesses a ten working day test period applies. If no concrete deviations are reported within it, hexel sends a reminder; if it stays quiet after that, delivery counts as accepted, without prejudice to rights for hidden defects.

For consumers, silence is not acceptance. Acceptance follows from an express confirmation or from an unambiguous request to go live, without limiting the statutory conformity and warranty rights.

Minor deviations that do not stand in the way of normal use do not block delivery. They are corrected afterwards.

8. Websites, webshops, marketing and SEO

A website or webshop is built to the functionality set out in the quote. Rendering differences between browsers, devices and screen sizes are not a defect as long as the site works normally on the agreed combinations.

Marketing, SEO and advertising are best-efforts obligations. hexel carries out the agreed work professionally and reports on it, but guarantees no search position, no visitor numbers, no revenue and no approval of an ad by a platform. Those depend on third parties and on factors outside our control.

Advertising budgets are invoiced separately or paid to the platform directly. They are not included in the fee.

9. Software, applications, automation and integrations

Custom software, applications, automations and ERP or CRM systems are delivered to the functional description in the quote. What is not in it is not in scope.

Integrations with third-party systems — accounting packages, payment services, carriers, marketplaces, mail platforms — work within the possibilities and terms of that third party. Where such an integration changes or stops on the third party's side, that is not a defect in hexel's work; adaptation work is discussed beforehand and quoted separately.

Despite all care, software is rarely free of errors. hexel fixes defects under article 20. That is not a guarantee of flawless operation in every conceivable circumstance.

Migration of existing data only happens where the quote provides for it, based on the data you supply and in the quality in which you supply it.

10. Intellectual property and source code

You keep all rights in your own texts, trademarks, logos, photos, videos and data. You grant hexel the right to use them as far as needed to carry out the work, and you warrant that you hold those rights. Where material you supply infringes a third party's rights, you indemnify hexel against the consequences.

All intellectual property rights in what hexel creates or deploys — source code, scripts, database structures, configurations, designs, templates, libraries, frameworks, development methods and generic or reusable components — belong to hexel and stay with hexel.

Source code is not sold. What you pay for is the execution of the work and the right of use below. A paid quote, a paid invoice or a paid hourly rate does not in itself transfer any intellectual property right.

After full payment you receive a right of use in the delivered end result. That right of use is non-exclusive, non-transferable, non-sub-licensable, unlimited in time, and limited to the agreed purpose and to use within your own business. It survives if hosting or maintenance later moves elsewhere.

That right of use expressly does not include the right to sell, rent, lend, sub-license, disclose or publish the source code or any part of it; to use it for another project, another establishment, another business or another client; to use it as the basis for a product or service offered to third parties; or to release it as open source.

If for practical reasons you are given access to source code, a repository, a server, a build or an export — in order to publish, migrate, review or back up — that is access, not a transfer and not a wider licence. Access, holding a copy or having a backup change nothing about the rights in this article.

You may engage a third party to maintain or adapt the delivered end result for your own use. That third party obtains no more rights than you have, and you ensure it is bound by the same restrictions. Whatever goes wrong after such a third-party intervention falls outside any hexel warranty.

Without hexel's written permission the delivered software is not decompiled, disassembled or otherwise reverse engineered, except in the cases where the law mandatorily allows it.

hexel remains free to use the same or similar generic components, knowledge, techniques and solutions for other clients, including within the same sector. Exclusivity exists only where it has been agreed expressly and in writing and paid for separately.

A transfer of source code or of intellectual property rights is only possible through a separate, express and written agreement, signed before the transfer, stating at least which components are transferred, for what use, for how long, for what territory and for what fee. hexel is under no obligation to agree to such a request. Without such an agreement there is no transfer: not in whole, not in part and not by implication.

A transfer never automatically covers hexel's pre-existing or generic components, nor third-party components. On those you receive at most a licence to use them as far as reasonably needed for the agreed purpose.

Third-party and open source components stay under their own licence. Where that licence grants wider rights, it prevails over this article, but only for those components.

Copyright and licence notices in the code, and a discreet hexel credit in the footer, stay in place unless agreed otherwise in writing.

As long as the invoices for a project are not paid in full, you acquire no right of use whatsoever and everything delivered remains hexel's property. If the contract is terminated for non-payment, the right of use lapses and you stop using the delivered work.

The author's moral rights remain with hexel under the law.

11. Third-party software, licences and services

Third-party software, plug-ins, themes, fonts, stock media and services stay under their own licence and terms. Recurring licence costs are disclosed beforehand.

Open source components stay under their open source licence. For those components that licence prevails over these terms.

Third parties such as hosting and cloud providers, telecom operators, payment services, search engines, social media and registrars may change their service, price or terms, or suffer an outage. hexel is not liable for events attributable solely to such an independent third party and outside its reasonable control. hexel does remain liable for its own selection, configuration, follow-up and communication.

12. Hosting, domain names, maintenance and suspension

What a hosting or maintenance plan includes — storage, traffic, backup frequency, support, response times — is set out in the quote. Without a separate service agreement no availability percentage is guaranteed; hexel does apply the care of a normally competent provider and resolves outages attributable to hexel within a reasonable time.

Domain names are registered in the client's name wherever practical. You are responsible for the choice of name and for third-party rights in it. On termination hexel cooperates with the transfer within a reasonable time; reasonable migration work and registrar costs are charged at the rates disclosed beforehand. A domain name is never withheld as leverage in a dispute about other invoices.

Backups are made at the agreed frequency and retention. They do not replace your own archive.

You do not use the service for unlawful content, spam, attacks on security or infringement of third-party rights.

hexel may suspend a service immediately in case of a serious and current security risk, unlawful use or a binding order from a competent authority, with prior notice where that is safely and legally possible.

Suspension for non-payment is only possible once the procedure in article 4 or 5 has been completed in full, and after a separate written warning with a cure period of at least seven calendar days. The suspension stays limited to the service concerned.

After termination you may request an export of the available data in a common format within thirty calendar days. After that, hexel may safely delete the data, except what must legally be retained. Migration, conversion or recovery work beyond that is quoted separately.

13. Data, backups and access

You make your own current backup of your data before any intervention, unless the project expressly includes data recovery or backup management.

Access credentials are requested only as far as needed, treated confidentially and deleted once they are no longer needed. Wherever possible you work with a temporary account with limited rights.

You warrant that you are entitled to have the data, software and accounts you supply used.

14. Processing of personal data

Where hexel processes personal data for which you are the controller in the course of a project, hexel acts as processor and we conclude a data processing agreement beforehand as required by article 28 GDPR.

hexel processes that data only on your written instructions, imposes confidentiality on anyone with access, takes appropriate technical and organisational measures, notifies data breaches without undue delay, assists you with data subject requests and with a data protection impact assessment, and deletes or returns the data afterwards at your choice.

Sub-processors such as hosting, mail and storage providers are disclosed beforehand. You may object on reasonable grounds.

How hexel handles the data of hexel.be visitors is set out in the privacy policy.

15. Content, regulation and accessibility

You are responsible for the accuracy and lawfulness of the content on your site or in your system: texts, prices, product claims, terms, mandatory disclosures and the regulation of your own sector. hexel flags risks noticed during the work but does not give legal advice.

Since 28 June 2025 European accessibility requirements apply to, among others, webshops and certain digital services aimed at consumers. Where the build follows an expressly agreed standard, for instance WCAG 2.2 level AA, that is stated in the quote and worked towards. Without that agreement no level of conformity is guaranteed. As the provider of the service, your business remains the undertaking those rules bear on.

If you add content or change code yourself after delivery, you carry the consequences from that moment on.

16. Use of AI tools

hexel may use AI tools for design, development and copywriting. The result is always reviewed. hexel stays responsible for what is delivered, as if the work had been done entirely by hand.

Your data is not made available to train public models. If you do not want AI tools used on your project, say so in writing beforehand; it may affect the price or the planning.

17. References and portfolio

hexel may name and show the delivered work as a reference — name, logo, a screenshot and a short description — on hexel.be, in quotes and on social media, unless you object in writing. No confidential data, figures or content is shown.

If you object later, the reference is removed within a reasonable time.

18. Duration, renewal and termination

For continuing services the start date, the duration and the way to cancel are set out in the quote or order form.

For consumers, tacit renewal of a fixed-term service is only possible where it appears on the front of the contract, in a clear box and in bold type, stating the consequences, the final cancellation date and how to cancel. Unless agreed otherwise, you can prevent renewal by e-mail or letter up to thirty calendar days before the expiry date. After a first tacit renewal the contract becomes open-ended and you can cancel it free of charge at any time with a notice period of at most one month. hexel reminds you of that option at least forty-five calendar days before the expiry date.

For businesses a fixed-term contract renews tacitly for the same term unless either party cancels in writing at least thirty calendar days before the expiry date.

Price changes for continuing services are announced at least forty-five calendar days in advance. On a significant increase a consumer may terminate free of charge before the new price takes effect. Changes flowing directly from taxes or from third-party rates passed on are explained separately.

Either party may terminate the contract on a serious breach by the other that is not cured within fourteen calendar days of a written notice of default. Work already delivered remains payable.

19. Consumer right of withdrawal

In short: if as a consumer you buy at a distance — so without standing in a shop — you may pull out of the contract within fourteen days without giving a reason and get your money back. If you expressly ask for work to start within those fourteen days, you keep that right, but on pulling out you pay for the part already done. If the service has been fully performed within that period with your express agreement, there is no way back afterwards. The rest of this article sets that out.

If as a consumer you conclude a distance contract — by e-mail, phone, the contact form or a video call — or an off-premises contract, you have fourteen calendar days to withdraw without giving a reason.

That period starts, for services and digital content, the day after the contract is concluded, and for goods the day after physical receipt. If you were not properly informed of this right, the period is extended to a maximum of twelve months.

You withdraw by an unambiguous statement by e-mail to info@hexel.be or using the model form below. hexel confirms receipt.

On withdrawal hexel refunds all payments received within fourteen days of your notice, using the same means of payment you used, unless you expressly agree to another.

If you expressly ask hexel to start within those fourteen days, you keep your right of withdrawal, but on withdrawal you pay for the part already performed, in proportion to the full price. That request is asked for separately and does not follow from accepting these terms.

The right of withdrawal lapses for a service that has been fully performed, but only where you gave express prior consent to immediate performance and acknowledged losing your right of withdrawal once the service is fully performed.

For digital content not supplied on a tangible medium, the right of withdrawal lapses once performance has begun with your express prior consent and you have acknowledged losing the right as a result.

Note: the statutory exception for goods made to the consumer's specifications or clearly personalised concerns goods. It does not automatically make a bespoke service non-withdrawable.

Model withdrawal form — complete and return it if you want to withdraw:

• To Kenzo Wijnants (hexel), Luikersteenweg 549/2, 3800 Sint-Truiden, Belgium, info@hexel.be
• I hereby give notice that I withdraw from my contract for the following service or delivery: ...
• Ordered on or received on: ...
• Name and address of the consumer: ...
• Date, and signature if this form is submitted on paper: ...

20. Conformity and warranty

For consumers the statutory conformity rules for services, digital content and digital services apply. Where what you get is not in conformity, it is put right free of charge. Where that is impossible or does not happen within a reasonable time, you are entitled under the law to a proportionate price reduction or to termination.

You report a lack of conformity within two months of noticing it.

On top of your statutory rights, hexel fixes functional defects that were already present at delivery free of charge for three months after delivery. That commercial warranty does not cover new wishes, changes made by you or a third party, outages at external services, or problems arising from not carrying out agreed updates or maintenance.

For businesses you report visible defects within ten working days of delivery and hidden defects within ten working days of the moment you could reasonably have noticed them.

21. Liability and force majeure

Each party is liable for the direct, foreseeable and proven damage flowing from its own breach. You limit your damage reasonably, among other things through backups, updates and normal security measures.

Towards consumers no general monetary cap applies. Compensation follows the applicable law.

Towards businesses, indirect damage is excluded, including lost profit, missed savings, loss of customers, reputational harm and third-party claims. hexel's total liability per connected event is capped at the amount invoiced for the project concerned in the twelve months before the loss, excluding VAT, with an absolute maximum of 2,000 euro. A higher cap may be agreed in writing beforehand and paid for separately.

In practice that cap means the following. On a project invoiced at 1,000 euro over the past year, the business can claim at most 1,000 euro in damages. Where 4,000 euro was invoiced, it stops at 2,000 euro, because that is the absolute maximum. The cap concerns damages, not what hexel has to put right free of charge: fixing defects falls under article 20 and costs you nothing.

No exclusion or cap applies in case of intent or gross negligence, in case of non-performance of an essential obligation other than through force majeure, in case of personal injury or death, in case of statutory product liability, for consumers' statutory conformity and warranty rights, for liability under the GDPR, and in any other case where the law forbids a limitation.

Force majeure is a non-attributable and unforeseeable event making performance temporarily or permanently impossible. The affected party reports it and limits the consequences. Obligations are suspended for as long as the impediment lasts. Beyond sixty calendar days either party may terminate the unperformed part without compensation. Amounts paid for services that will consequently never be delivered are refunded.

22. Confidentiality

Both parties treat the other party's non-public information as confidential, use it only to carry out the work and do not pass it on to third parties, except to staff and subcontractors who need it and are bound by the same duty, or where the law provides otherwise. This duty survives the end of the contract.

23. Complaints and out-of-court dispute resolution

Complaints go, with the relevant documents, to info@hexel.be or by post to the address in article 1. hexel confirms receipt within roughly five working days and handles the complaint within a reasonable time.

If we cannot work it out together, as a consumer you can turn to the Belgian Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels, contact@consumentenombudsdienst.be, https://consumentenombudsdienst.be. An amicable procedure does not rule out going to court.

The European ODR platform is deliberately not listed here: it was shut down on 20 July 2025.

24. Governing law and competent court

Belgian law applies to every contract. As a consumer you keep the mandatory protection of the law of your habitual residence.

For disputes with consumers the statutory rules on jurisdiction apply. No exclusive court is imposed.

For disputes with businesses, as far as the law allows, only the courts with subject-matter jurisdiction for hexel's place of establishment are competent.

25. Changes, version and severability

These terms carry version 2026.08.24 and apply to contracts concluded from 24 August 2026 onwards. Earlier contracts keep the version accepted at the time; hexel retains those versions and provides them on request.

A new version on this page does not automatically change a running contract. Changes during the term happen with your agreement or on an objective ground agreed in advance, after timely notice on a durable medium. On a change clearly to your disadvantage, a consumer may terminate free of charge before it takes effect.

If a provision is wholly or partly invalid, the rest stands as far as the contract can survive without it. An invalid term towards a consumer is not rewritten to their disadvantage.