AI receptionist for small businesses

Never miss a customer on the phone again.

Your virtual receptionist answers when you can't, using your knowledge. What you need to know lands in your inbox after the call.

Calculate your price Call the demo: 012 78 00 00

From

€29 a month

Setup from 249 euros, one-off.

Rather talk to someone first? Ask us to call you back.

Call summary

Time: 14:32
Caller: 0478 12 34 56, regular customer
Question: Wants a quote for a new bathroom and asks when you can come by.
Agreed: You call back on Thursday between 9 and 12.
Duration: 2 min 10 s

Hear it for yourself before you decide

Call 012 78 00 00. Our own virtual receptionist picks up and answers your questions about hexel. That is how your receptionist sounds to your customers too, with your knowledge and your rules. You choose a male or a female voice, or your own voice.

Call 012 78 00 00

What your receptionist does for you

Answering when you can't

Always, when you don't answer, when you're busy or outside your opening hours. You choose when your receptionist picks up.

Answers from your own knowledge base

Prices, opening hours, delivery times, where to find you. If the answer isn't known, the caller hears so and a callback request follows.

Transferring to the right person

To up to three numbers, depending on the time and the subject. Outside your hours the question is written down.

Regular customers straight through

Numbers on your allow list come through to you without questions. Up to 50 numbers.

Keeping out spam and scams

Fake calls in the name of a bank, Card Stop, the government or a parcel service and recorded messages are cut off quickly. Sales reps get your email address, if you want.

A summary of every call

After each call you get an email with who called and what was agreed.

Put your receptionist together

You pay monthly for your call minutes and once for what you add. Add a module later and you pay the same price.

One-off: €249
Per month: €29

1 call at once

Your selection

Your selection	One-off	Per month
Setup, always included	€249
100 min		€29

All prices exclude VAT.

Every extra minute costs 0.25 euros.

We make changes at 70 euros an hour, billed per quarter hour.

A link with your own software is priced on request.

Request this receptionist Rather talk to someone first? Ask us to call you back.

What your monthly price includes

Maintenance is included

We keep your receptionist working. We follow up the calls, fix errors, test after every technical change and keep the technology behind it up to date.

Changes: make them yourself or have us make them

A new hour, a holiday, a price or a rule is a change. You make it yourself in your dashboard, or we make it for you at 70 euros an hour, billed per quarter hour.

Make changes yourself, without calling us

With Self-service you get a dashboard for your receptionist. You change the standard settings there, and your change is live straight away.

Allow list and block list
The numbers your receptionist transfers to
Opening hours and holidays
A short notice, such as "we are closed this week"
Your calls with their summary
Your spam settings

A new rule or a bigger change to your knowledge base is also requested in the dashboard. We work it out and put everything live once tested.

Links with your own software

Your receptionist can do more with access to your own systems. We build such a link to measure, and you get the price on request.

Open quotes

A customer asks about his quote and hears where it stands. Only if the number he calls from belongs to that quote.

Stock

"Do you still have ...?" gets an answer from your stock.

Appointments

Your receptionist checks your calendar and books a free slot.

Orders for restaurants and takeaways

A phone order lands on your order screen. Soon together with Menuke, our ordering platform for takeaway restaurants.

Works with your current phone

You keep your provider

With your current provider, such as Proximus or Telenet, you set up call forwarding to your receptionist: always, when you don't answer, when you're busy or outside your hours. Your phones and your number stay, and calling out works as before.

Or your number moves to us

Then your receptionist answers directly. You make calls with a cordless phone that works over the internet or with an app on your mobile. A small business doesn't need a phone system for that.

We follow every call for the first few days

After the start we read back every call and adjust wherever your receptionist hesitates. If you want, we keep the recordings during that period. As soon as the fine-tuning is done, we delete everything.

Questions we often get

Does a caller hear that they are talking to a virtual receptionist?

Yes, the caller hears right away that a virtual receptionist is on the line. Anyone who would rather talk to a person gets a callback request, or is transferred if your rules say so.

What if your receptionist can't answer a question?

Then the caller is told so honestly and a callback request is noted. Prices or promises that are not in your knowledge base are never made up.

How soon is my receptionist ready?

Count on one to two weeks. A new number needs an identity check of a few working days. Moving your current number takes about two weeks.

What happens to the calls?

You get a summary by email. We only keep recordings during the follow-up at the start, and only if you want. Our privacy policy explains how we handle data.

What if I need more minutes?

Every extra minute costs 0.25 euros. If that happens every month, you pick a bigger bundle.

Hear how it sounds first

Call 012 78 00 00 or put your receptionist together and request it.

Calculate your price

info@hexel.be 012 78 00 00 WhatsApp Rather talk to someone first? Ask us to call you back.